Shipping policy

Shipping Policy 

1. Order Processing Time:

• All orders are processed within 1-3 business days.

• Custom or made-to-order items may require additional time ([e.g., 5-7 business days]).

2. Shipping Methods and Delivery Times:

• Standard Shipping: 3-7 business days within the U.S.

• Expedited Shipping: 1-3 business days, available at checkout.

• International Shipping: 10-20 business days, depending on location.

3. Shipping Costs:

• Standard shipping rates are calculated at checkout based on location and weight.

4. Packaging:

• Art prints are carefully packaged in rigid mailers with protective sleeves to ensure safe delivery.

5. Tracking:

• All orders include tracking information, which will be provided via email once the item ships.

6. Damaged or Lost Items:

• If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will offer a replacement or refund.

• For lost packages, please contact us so we can work with the shipping carrier to resolve the issue.

7. International Orders:

• Customs fees, taxes, or duties may apply and are the responsibility of the buyer.

8. Returns and Exchanges:

• We accept returns and exchanges on undamaged art prints within 14 days of delivery. Buyers are responsible for return shipping costs unless the item is defective.

9. Questions:

• For any questions about your order, please email us at melodytzoubari@gmail.com.